TREND BUZZ

1 About Trend Buzz

Trend Buzz is a modern fashion brand dedicated to empowering young women with stylish, trendy and high-quality accessories and fashion products.

Our mission is to deliver confidence, style and happiness through our unique collections and premium service.

We believe in quality, trust, transparency and building long-term relationships with our customers.

2 Order Guidelines

2.1 Placing an Order

• Orders can be placed only through our official website (trendbuzz.online), our Instagram page (@_trendbuzz.in), or verified WhatsApp/phone number (+91 87662 14924) shared on our official channels.
• An order is considered confirmed only after digital payment (UPI / QR / Online) is successfully received, along with an order confirmation message from Trend Buzz.
• Please double-check product name, size, color, quantity and delivery address before confirming the order.

2.2 Order Cancellation

• Orders can be cancelled within 2 hours of placing them.
• Once an order is packed or dispatched, cancellation requests will not be accepted.
• Trend Buzz also reserves the right to cancel an order due to stock unavailability, pricing errors, or other genuine operational reasons, in which case a full refund will be issued to the customer.

2.3 Order Modification (Address / Size / Color Change)

• Any change to delivery address, size, or color must be requested within 2 hours of placing the order, before packing begins.
• Once the order is packed, no modification requests can be entertained.

2.4 Incorrect Information Provided by Customer

• Trend Buzz is not responsible for delayed or failed delivery caused by an incorrect/incomplete address or phone number provided by the customer.
• Re-shipping charges for such cases will be borne by the customer.

3 Payment Policy

• We accept 100% secure digital payments via UPI, Google Pay, PhonePe, Paytm, QR code scanning, debit/credit cards, and net banking. All orders are processed upon digital payment verification.
• All payments are processed securely through trusted and verified payment gateways and UPI rails. Trend Buzz does not store your card/UPI PIN details.
• In case of payment failure but amount deduction from your account, the amount is usually auto-refunded by your bank/payment gateway within 5–7 working days. Please share a screenshot/transaction ID with us so we can help track it.
• In case of duplicate/double payment for the same order, the extra amount will be refunded within 5–7 working days after verification.

4 Shipping & Delivery Policy

• Our standard delivery time is 4–7 working days from the date of dispatch, depending on the delivery location across India.
• Delivery timelines may extend during sale periods, festive seasons, courier delays, weather disruptions, strikes, or other reasons beyond our control (force majeure).
• Shipping charges (if any) will be clearly mentioned at the time of checkout/order confirmation.
• Tracking details will be shared once the order is dispatched via WhatsApp/SMS.
• If a package is marked 'delivered' by the courier but not received by the customer, the customer must inform us within 24 hours of the delivery update, along with any available proof, so we can raise a complaint with the courier partner.
• If an order is returned to us (RTO) due to customer unavailability, incorrect address, or refusal to accept delivery, re-shipping (if requested) will be done only after the customer pays the additional shipping charges.

5 Unboxing Video Policy (Mandatory)

• The video must start before opening the sealed package (clearly showing the shipping label / AWB tracking number) and continue without cuts, pauses, or edits until the product is fully unpacked.
• Claims submitted without a valid unboxing video will not be accepted, and no refund/replacement/exchange will be processed.

Note: We strongly recommend recording an unboxing video for every order as a safety practice, even if you do not anticipate any issue.

6 Return, Refund & Exchange Policy

6.1 Refund Eligibility

Refunds are only applicable in the following verified cases:

• Wrong product delivered
• Damaged product received (supported by unboxing video)
• Missing product/item received (supported by unboxing video)
• Order lost during delivery (confirmed by courier partner)

6.2 Non-Refundable / Non-Returnable Cases

Refunds and returns are NOT applicable in the following cases:

• Change of mind by the customer
• Size or color not preferred/liked after delivery
• Products purchased during special sale, bundle offer, or clearance (for change-of-mind reasons; damaged/wrong sale items remain eligible under Section 6.1)
• Order dispatched or delivered without a valid cancellation/modification request within the 2-hour window
• Unboxing video not provided, or video appears edited/cut
• Claim reported after the specified 24-hour time window (see Section 7)
• Product used, worn, washed, or damaged after delivery by the customer

6.3 Exchange Requests

• Exchange requests are accepted within 48 hours of delivery, subject to unboxing video and product being unused with original tags/packaging intact.
• Exchange is subject to stock availability. If the requested size/color is unavailable, store credit or refund (as applicable) will be offered instead.

6.4 Refund Processing

• Once a refund is approved, it will be processed directly to your original payment method or verified UPI ID / bank account within 5–7 working days.

6.5 Exchange Dispatch Timeline

• Once an exchange request is approved, the new product will be dispatched within 2–4 working days.

6.6 Return Shipping Cost

• For approved exchanges or refunds due to Trend Buzz's error (wrong/damaged/missing item), return shipping cost will be borne by Trend Buzz.
• For approved exchanges due to customer preference (where applicable/offered as goodwill), return shipping cost will be borne by the customer.

7 Damage / Wrong / Missing Item — Claim Reporting Window

• Any issue with damaged, wrong, or missing items must be reported to us within 24 hours of delivery, along with the continuous unboxing video and clear photos of the product and outer packaging.
• Claims reported after 24 hours may not be entertained, as this is the standard verification window followed for courier and quality investigation.
• Trend Buzz reserves the right to request additional proof/photos before approving any claim.

8 Size, Color & Product Disclaimer

• Please refer to the size details and specifications provided in the product description before ordering. Trend Buzz is not responsible for size-related issues if the customer has not checked the size chart.
• Slight color variation may occur due to lighting, studio photography, and individual screen/display settings. This is not considered a defect.
• Minor variations in handmade or craft-based accessories are natural and not considered manufacturing defects.

9 Quality Standards

• We ensure that every product is made with premium quality materials (18K gold plating, AAA+ cubic zirconia, anti-tarnish coatings).
• Each product goes through a strict quality check before packing and dispatch.
• We use secure and protective packaging to ensure your product reaches you in perfect condition.
• Our products are designed to be long-lasting and reliable.
• What you see is what you get — we use real product images for complete transparency.

10 Privacy & Data Protection

• We respect your privacy and never share your personal information with any unauthorized third party.
• All payments are processed securely through trusted and verified gateways.
• Your data is used only to process orders, improve your shopping experience, and provide better services.
• You will always be informed about your order status and important updates via WhatsApp/SMS/email.
• We do not send promotional spam messages — only important, order-related updates.
• We handle customer data in accordance with applicable Indian data protection laws, including the Information Technology Act, 2000 and its rules.

11 Business Ethics

• We believe in clear, honest and transparent communication with our customers.
• Our customers' satisfaction and trust are always our top priority.
• We ensure fair pricing for premium quality so that everyone can experience the best.
• We focus on building trust, loyalty and long-term relationships.
• We are committed to ethical practices and sustainability in our operations.
• We constantly work to improve our products, services and customer experience.

12 Right to Refuse Service / Fraud Prevention

• Trend Buzz reserves the right to refuse, cancel, or hold any order in case of suspected fraud, unauthorized transactions, abuse of return/exchange policy, or repeated false damage claims.
• Customers found misusing the policy (e.g., false claims, repeated 'not received' complaints without proof) may be blacklisted from future orders.

13 Limitation of Liability

• Trend Buzz's liability for any order is strictly limited to the value of that specific order and does not extend to any indirect, incidental, or consequential loss.
• Trend Buzz is not liable for delays or failures caused by courier partners, natural calamities, government restrictions, strikes, or other events beyond our reasonable control.

14 Intellectual Property Rights

The Trend Buzz name, logo, tagline ('Your Style. Our Buzz.'), product photographs, and all branding material are the exclusive property of Trend Buzz.

Unauthorized use, reproduction, or reselling of our brand content/images without written permission is strictly prohibited and may attract legal action.

15 Policy Amendments

Trend Buzz reserves the right to update or modify this policy at any time without prior notice. The latest version will always be available on our official website/page.

Continued use of our services after any update constitutes acceptance of the revised policy.

16 Governing Law & Jurisdiction

This policy shall be governed by and construed in accordance with the laws of India.

Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the competent courts of New Delhi, India.